WEBINAR: Sell-Side Customer Diligence: Enhance Your Portfolio’s Sale Price


Event Details


March 8, 2018 1 PM - 2 PM CST




Sell-Side Customer Diligence:  Enhance Your Portfolio’s Sale Price

While customer due diligence is traditionally implemented by buy-side candidates before a deal can close, this approach is a great tool for sellers, too. Sell-side due diligence helps control the overall process by documenting customers’ perceptions and the values that customers placed in the company. It also documents the next opportunities for growth and revenue expansion.

Just as financial diligence is done before a sale to be sure EDITDA holds true, this exercise in customer diligence can identify any weaknesses that need to be shored up before a deal’s IRR can be maximized. Join ACG and a panel of voice of the customer practice leaders to hear best practices that have become standard in Europe before any corporate or portfolio asset is taken to market, and how you can implement them for your next deal. Highlights include:

  • The differences between customer due diligence and commercial due diligence, and the advantages of each
  • Mechanics of customer diligence using voice of the customer techniques
  • Why sell-side customer diligence is valuable
  • Case study to reveal the step-by-step process, best practices and results

Participants will have the opportunity to ask questions both in advance of, and during, the webinar. Email your questions to events@acg.org.






Vice President, Voice of the Customer Strategic Practice





Managing Director, Voice of the Customer Practice


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