Share:
Overview
Body
Minnesota Chapter of the Association for Corporate Growth Presents: Customer experience: The under-leveraged growth driver
Customer experience (CX) is more than just another buzzword – it’s a specific strategy that can differentiate your company and help drive quality growth. This presentation will address CX methodology, with an emphasis on innovation, and will utilize successful case study examples to demonstrate how implementing an effective CX strategy can accelerate growth.
The presentation will enable attendees to:
· Understand Customer Experience fundamentals
· Assess your company’s current “CX score” and readiness to upgrade your CX performance
· Initiate a CX core initiative
Event Secondary Body
Presenters:
Claudio Garcia is a Director in Baker Tilly’s Growth Strategies group. He brings more than 25 years of B2C and B2B senior leadership experience to help clients drive business results. He works with clients across a variety of industries to achieve new areas of revenue growth through improved market alignment, go-to-market effectiveness and integrating break-through strategy with cultural transformation. He specializes in helping clients with sales and marketing effectiveness, customer experience innovation, growth strategies development and go-to-market technology solutions.
Jake Villas is a Senior Consultant within the Growth Strategies consulting practice of Baker Tilly. Jake harnesses his entrepreneurial background to augment strategic priorities with hands-on operational know-how. His expertise includes go-to-market strategy, analytics, customer experience, pricing strategy, organizational alignment and change management across industries including financial services, agriculture, healthcare, not- for-profit and manufacturing & distribution.
Hosted by: ACG
Chapter
Minnesota