Thomas Bohn, CAE, MBA starts with the end game. He envisions what he wants to accomplish and then finds the means to attain it.
Tom joined ACG in December 2019, after overseeing unprecedented growth at the North American Veterinary Community (NAVC). At NAVC, Tom fostered operational change and organizational growth by bolstering staff resources and revenue returns. Within six years, he grew revenue from $11 million to $26 million.
Born in Queens, New York, Tom’s no-nonsense nature can be attributed to his NYC roots. Tom wields his straightforward management approach to drive exceptional growth through expansion of domestic and international presence; increase brand awareness and reach; and improve audience engagement via multiple revenue-producing media channels.
Familiar with the chapter association operational model, Tom views decisive open and active two-way communication with chapter stakeholders as critical to his future success at ACG. Applying data to understand user preferences and activation triggers has allowed Tom to build media platforms and tailored programming adept to his prior associations’ needs. He’ll use that same perpetual curiosity about audience and commitment to leverage technology to enhance ACG’s engagement.
Tom’s guiding principles for ACG include communication, transparency, innovation, focus on growth and customer service and provide him with the roadmap for successful chapter partnership, increased membership and retention, and event and media expansion.
Tom, his wife Jennifer and their two dogs will be moving to Chicago when his son, Hudson, enters college. Two of his favorite things to do outside of work: watch his son play lacrosse and listen to Bruce Springsteen on vinyl. He expects that he’ll soon become an 93XRT VIP.
Loura joined the finance team at ACG in 2012. Loura has established a reputation for a strong team player with the ability to build relationships and communicate with all levels of management, professional staff, and other constituents. Her financial stewardship has earned her the respect of her peers and the ACG Global Board of Directors, which she supports as the staff liaison to its Audit Committee. Loura is responsible for providing oversight and management to all financial functions at ACG. Loura is a seasoned financial professional with nearly two decades of accounting and association experience. Before joining ACG, Loura held several positions at the American Health Information Management Association, where her career progressed to becoming the Assistant Controller. A native of Chicago, Loura enjoys relaxing by traveling with her husband and son.
A storyteller at heart, Karen Craven cut her teeth as a reporter in Chicago and is a rich communicator who understands how all aspects of communication are connected to success and growth. She joined ACG Global in 2018 to oversee all messaging and communication and ensure that it continues to effectively reach and engages all of its stakeholders. Since 2004 she has been a senior leader in corporate and not-for-profit settings, where she managed myriad crises, developed long-term growth strategies, reorganized and or rebranded organizational image with key stakeholders, and brokered relationships that helped garner state and federal dollars as well as substantial capital investment. She has consulted for an array of not-for-profits and corporations, focusing on public affairs, communications, and development strategies that have resulted in multi-million grant awards and contracts.
She joined ACG Global in 2012 as Vice President, Communications & Marketing. Under her direction, she launched a new communications strategy, including the monthly digital publication, Middle Market Growth, intensified public policy efforts to establish ACG as the voice of the middle market and published Driving Growth: The Impact of Private Capital on the U.S. Economy. The latter is the first of its kind, graphically depicting this important data for each Congressional district.
Before ACG, Melendes’ experience included the Professional Convention Management Association (PCMA), where her strong strategic marketing initiatives grew revenues, membership and retention.
Every organization needs a compass. Shannon is that to ACG. Since 2010 she’s been a steadfast steward to board volunteers, chapter executives and staff. Shannon began her career in politics and government with the Illinois State Senate, then leveraged her governance understanding to serve the business community through the Illinois Commerce Commission. Shannon later joined Smith Bucklin as an association manager juggling myriad responsibilities, including ACG. When ACG transitioned to a staff-driven organization, Shannon was one of the first employees to join. Her governance experience is invaluable to ACG’s Global Board of Directors; her collaborative style and organization skills are unmatched - evidenced by successful implementation of ACG’s web and CRM platforms. Shannon ensures the senior management team is aligned with the board’s strategic objectives, and supports staff exceeding the expectations of internal and external stakeholders.
Leslie Whittet, CAE, has been with ACG since 2002. She began her career at the association as the executive director of ACG Boston before moving to Chicago in 2008 to take the newly created role of VP, chapter operations, for ACG Global. In her current role, Whittet manages and facilitates all facets of chapter operations, from leadership development to governance to website and technology support – all focused on fostering growth among ACG’s 56 chapters across the globe.
Whittet has brought her more than 15 years of experience as an association professional to bear at ACG, building upon her successes to help drive middle-market growth within each individual chapter. As an executive director, she nearly tripled the membership of ACG Boston from 350 to 950 and doubled the number of annual events. As VP, she works primarily with the volunteer chapter leaders, helping develop efficient leadership and governance practices, and effective strategic planning to ensure continued growth. Her team provides all of the necessary technological support to power the chapter’s success.