REGISTRATION
| Q: | How do I confirm my registration? |
|---|---|
| A: | Registration confirmation is sent via email at the time of registration. Please search your inbox for messages from ACG or the Rhythm registration platform. Please also check your spam or junk folder in case the email is filtered there. If you need assistance, contact acgtennessee@acg.org. |
| Q: | I’m setting up a new account during registration and have not received the verification email. What should I do? |
|---|---|
| A: | If you do not receive the verification email, please first check your spam or junk folder, as these messages are sometimes filtered there. If you still do not see it, contact acgtennessee@acg.org for assistance with manual verification. |
| Q: | Can I cancel my registration for a refund? |
|---|---|
| A: | The cancellation window closed on April 14, and refunds are not available after that date. However, your registration may be transferred to a colleague. To request a transfer, contact acgtennessee@acg.org for assistance. |
MEETING SCHEDULER / ACG ACCESS
| Q: | Is ACG Access open? |
|---|---|
| A: | Yes. ACG Access is open for all registered attendees. Log in and start building your schedule at any time. Login instructions are sent to you by email. If you do not receive them, contact acgtennessee@acg.org for assistance. |
| Q: | I registered for the event but did not receive my ACG Access login information. What should I do? |
|---|---|
| A: | ACG Access is a separate platform that requires a manual sync, which we run several times a day. If you register in the evening or over a weekend, it may be the next business day before your login details arrive. Please also check your spam or junk folder in case the email is filtered there. If a reasonable amount of time passes and you still have not received your login information, contact acgtennessee@acg.org for assistance. |
| Q: | Where can I find help using ACG Access? |
|---|---|
| A: | A step-by-step guide covering login, mobile app download, attendee search, and meeting scheduling is available at: https://www.acg.org/tennessee/ACGAccess |
| Q: | Who do I contact if I have trouble logging in or using the software? |
|---|---|
| A: | For technical support, contact the ACG Access support team at enduser-support@meetmax.com. For all other questions, contact acgtennessee@acg.org for assistance. |
HOTEL RESERVATIONS
| Q: | How do I book a hotel room? |
|---|---|
| A: | You may book directly with the Omni Nashville by calling (615) 782-5300 and mentioning that you are attending the ACG Tennessee Mid-South Capital Connection. |
| Q: | How do I get my hotel confirmation number? |
|---|---|
| A: | Confirmation numbers are issued directly by the Omni Nashville and sent to you by email. If you do not receive one, contact the Omni Nashville hotel directly at (615) 782-5300. |
| Q: | How do I cancel my hotel reservation? |
|---|---|
| A: | Contact acgtennessee@acg.org for assistance. Please note there is a $150 cancellation fee. |
| Q: | Can I make changes to my arrival or departure date for my existing reservation? |
|---|---|
| A: | You can make changes to your reservation by contacting the Omni Nashville hotel directly at (615) 782-5300 and referencing your confirmation number. |
| Q: | I registered with a hotel room add-on, and my confirmation shows an outstanding balance. Do I owe money for my room? |
|---|---|
| A: | No action is needed on your part. Your room and tax charges are billed directly to the ACG Tennessee master account and do not appear as prepaid on your individual reservation. This may cause your confirmation to show an open balance, but it does not mean you owe anything for your room. Upon check-in, you are asked to provide a credit card for incidental charges only. |
Don't see an answer to your question in the FAQ?
Contact acgtennessee@acg.org for assistance.
Event Details
When:
May 14 - 15, 2026
Where:
Omni Hotel, Nashville
