ACG NY In-Person & Virtual Event Terms & Conditions

Conference Fee

The Conference fee entitles the Attendee to attend all non-restricted Conference sessions and refreshment breaks, including coffee breaks, lunch and the event cocktail reception. Note that some certain sessions and receptions may be invite-only or restricted to a particular type of Attendee.  The fee also includes conference materials, which will be presented to the Attendee at the Conference and any subsequent materials made available to Attendees online after the Conference when applicable. Where applicable all Conference Attendee fees will be subject to local purchase tax rates.


Payment in full must be made to ACG NY prior to the Conference taking place. Payments can be made by American Express, Visa, MasterCard or by wire transfer. If registering four weeks or closer to the Conference date, Attendees MUST pay by credit card.

Attendee and Event Cancellation and Non-Attendance:

No refunds will be made for cancellations made within one month of Conference, however, you will receive a credit in the amount of 100% of the Conference fee paid that must be used at another ACG NY event occurring within the fiscal year of the Event or Conference you registered for.

Please also note that you can substitute another person instead of cancelling (see below); provided, if you do not advise ACG NY that you are cancelling your Attendee place(s) or that you are substituting another person or people in your place(s) then you remain liable for the full Attendee fee(s). Non-attendance at the Conference does not waive your liability to pay for the Attendee place(s) booked by you or on your behalf and ACG NY reserves the right to use all necessary means to receive payment from you, including the issuance of legal proceedings. For more information regarding refund, complaint and/or program cancellation policies, please contact

Substitution Policy

Substitutions within organizations may be arranged as long as ACG NY is notified in writing in advance of the Conference. No substitutions may be made with an Attendee from another company and under no circumstances can a Attendee registration be shared.


In the event that ACG NY postpones a Conference, Attendees registered for the Conference have the option to either wait to attend the Conference at the rescheduled time (ACG NY to retain the Attendee payment if already made) or to have the payment credited to a future ACG NY event. This credit will be available for use within the current fiscal year from the date the credit is issued by ACG NY.

Conference Cancellation

If ACG NY is obliged to cancel any Conference then any Client will be offered the choice of either transferring their registration to another ACG NY Conference of their choice that is scheduled within the current fiscal year from the date the credit is issued or to receive a full refund of any payment received by ACG NY for that particular Conference from that Client. Any refunds will be made within 30 clays of written notice having been issued by ACG NY that the Conference has been cancelled.

Force Majeure

If for any reason beyond ACG NY’s reasonable control (including but not limited to: strikes; acts, regulations or orders of governmental authorities; civil disorder; disasters; acts of terrorism; acts of war; acts of God) it is impossible to run a Conference, ACG NY will as a first choice look to postpone the Conference (see Postponement above) but reserves the right to retain some or all Attendee fees as a contribution to all venue and administrative costs incurred.

Travel and Accommodation

ACG NY is not accountable for booking any transportation or accommodation required by Attendees nor for any transfers to and from the conference venue. Although ACG NY will work with the hotel hosting a Conference to secure a preferential Attendee rate for those attending the Conference there, ACG NY makes no assurances as to the availability of this rate nor of the hotel services offered. ACG NY will not accept liability for any public or individual transport disruption or deferral. In such circumstances, ACG NY’s standard cancellation policy applies.

We advise that you do not engage with any third-party travel company. If directly contacted by a third party, we advise that you are vigilant and do not hand over any personal details. If in doubt, please contact

Speakers and Agendas

Please be aware that all speakers are confirmed at the time of the published agenda, however, circumstances beyond the control of ACG NY may necessitate substitutions, alterations or cancellations of the speakers and/or topics. ACG NY reserves the right to alter or modify the advertised speakers and/or agenda topics if necessary. Please visit the relevant Event Page, which is updated regularly.

Acceptance of Registration

ACG NY reserves the right to decline a registration for a Conference for any reason at any time up to and including the first day of the Conference. ACG NY will refund any payment in full relating to any such registration that ACG NY chooses to decline within 30 days of notifying the Attendee of this decision.